Posts Tagged "customer service"

Personalized Customer Service – More Than Knowing A Name

Personalized Customer Service – More Than Knowing A Name
With the advent of highly automated customer service based out of large call centres, it is challenging to deliver personalized customer service. Modern-day sales strategies state that it is critical to know, understand how to pronounce, and actively use your customer's name. Starbucks was one of the first large companies to popularize this trend by taking their customers' names and… read more →
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